BX Customer Expansion™
Your Customers Expect More
They evaluate you every single day, not just at renewal.
BX Customer Expansion™ teaches your account teams how to continually educate, advise, and elevate the customer experience, keeping the door closed to the competition while uncovering new growth opportunities.
When your people show up as strategic partners, bringing new ideas, meaningful insights, and clear guidance, commercial relationships expand and customers advocate.
“My first deployment generated more than USD 500m of incremental pipeline during the first 12 months of the program with a 25% close rate. It was a no-brainer to bring Numentum to my current organization, and the impact has been immediate.”
Ben Elms, Group Executive, Vodafone Global EnterpriseToday’s buyers expect their Account Managers to show up as strategic partners, continually educating them on how to maximize the return on their investment and guiding them toward new possibilities that align with their evolving priorities. They want proactive insight, not check-ins. They want clarity, not pitches. And they want someone who understands their world well enough to help them navigate what’s next.
BX Customer Expansion™ elevates account teams to operate at this level. We focus on modern behaviors that protect and grow revenue: deepening relationships, uncovering new opportunities through value realization, and leading customers forward with relevance and credibility. This includes learning how to activate champions, broaden influence across the organization, and create expansion conversations that feel natural—because they’re grounded in shared success.
“Numentum is the single best investment that I made in our team. Account Managers have averaged results almost 20% higher, and software sales have grown 35% year-on-year.”
MICHAEL ORRICK, EVP ENTERPRISE & COMMERCIAL, SAI GLOBALFeatured in Forbes
Modernize your Expansion Motions
Let’s transform how your buyers experience your brand.
Ask us about BX Expansion™.
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